Privacy Notice
The terms "we", "our" and "us" refer to Chapeltown Foot Clinic Limited.
This Privacy Policy describes how and when we collect, use, and share information when you attend an appointment at our clinic, purchase a product from us, contact us, or otherwise use our services. This is to comply with the General Data Protection Regulations (GDPR) 2018.
Information we Collect
To aid your treatment you will normally provide me with certain information, such as your name, email, telephone number, registered address, medical information, GP details. We will store your information on the clinical practice software which has their own privacy policy which complies with European General Data Protection Regulation.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
where it is necessary for the purposes of the provision of health care as needed to provide our services, such as when we use your information to fulfil your podiatry assessment and treatment, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
Marketing
From time to time we may wish to send you direct marketing material which may include product offers and newsletters. If you are happy for me to do this you may indicate in what forms you would like to receive this information:
Mail Email Text Phone No Marketing
Information Sharing and Disclosure
Information about our patients/customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Medical professionals. With your consent we will share information with medical professionals such as your GP or consultant to allow continuity of care.
Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as orthotic services. We will share your personal information with these third parties, but only to the extent necessary to perform these services and with your consent.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your knowledge.
Compliance with laws. We may collect, use, retain, and share your information if we are legally required to.
We send receipts for our services using OutlookMail. We send appointment reminders by SMS and OutlookMail. Please let us know if you do not want us to do this.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as X Cloud is Privacy Shield certified.
Your Rights
You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk
How to Contact Us
For purposes of the GDPR, Chapeltown Foot Clinic Limited is the data controller of your personal information. If you have any questions or concerns, you may contact us Tel: 01142450971, or mail us: Chapeltown Foot Clinic, 12A Station Road, Chapeltown, Sheffield, S35 2XH
The terms "we", "our" and "us" refer to Chapeltown Foot Clinic Limited.
This Privacy Policy describes how and when we collect, use, and share information when you attend an appointment at our clinic, purchase a product from us, contact us, or otherwise use our services. This is to comply with the General Data Protection Regulations (GDPR) 2018.
Information we Collect
To aid your treatment you will normally provide me with certain information, such as your name, email, telephone number, registered address, medical information, GP details. We will store your information on the clinical practice software which has their own privacy policy which complies with European General Data Protection Regulation.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
where it is necessary for the purposes of the provision of health care as needed to provide our services, such as when we use your information to fulfil your podiatry assessment and treatment, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
Marketing
From time to time we may wish to send you direct marketing material which may include product offers and newsletters. If you are happy for me to do this you may indicate in what forms you would like to receive this information:
Mail Email Text Phone No Marketing
Information Sharing and Disclosure
Information about our patients/customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Medical professionals. With your consent we will share information with medical professionals such as your GP or consultant to allow continuity of care.
Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as orthotic services. We will share your personal information with these third parties, but only to the extent necessary to perform these services and with your consent.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your knowledge.
Compliance with laws. We may collect, use, retain, and share your information if we are legally required to.
We send receipts for our services using OutlookMail. We send appointment reminders by SMS and OutlookMail. Please let us know if you do not want us to do this.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as X Cloud is Privacy Shield certified.
Your Rights
You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk
How to Contact Us
For purposes of the GDPR, Chapeltown Foot Clinic Limited is the data controller of your personal information. If you have any questions or concerns, you may contact us Tel: 01142450971, or mail us: Chapeltown Foot Clinic, 12A Station Road, Chapeltown, Sheffield, S35 2XH
